Refund / Returns

If something arrives damaged, incorrect or incomplete, contact us at support@novanestza.com with your order number and photos.

Returns

Return eligibility depends on the item condition and the reason for return. Items should be unused and in their original packaging unless the item arrived damaged or incorrect.

Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after processing has started.

Refund review

Approved refunds are processed back to the original payment method. Bank and processor timing can vary.