FAQ

How long does delivery take?

Delivery time varies by item, destination and carrier handling. Tracking details are shared when available.

How can I track my order?

Use the tracking link sent after dispatch. Tracking can take time to update after the carrier receives the package.

What payment methods do you accept?

Available payment methods are shown at checkout. Do not send payment details by email.

Can I change or cancel my order?

Contact us as soon as possible. Changes are not guaranteed after processing starts.

What should I do if my item arrives damaged?

Email your order number and clear photos to support@novanestza.com.

How do I contact support?

Email support@novanestza.com. Include your order number when the question is order-related.